“The cross-border solutions we researched lacked the flexibility we needed. We didn’t want to burden our customers with long delivery times and higher shipping costs just because we were moving into global markets. Discovering Glopwl was a relief because we realized that we could accomplish what we wanted by simply shipping orders directly to customers from our warehouse. HiaB is the only solution that could make that happen for us.”
Mary Katrantzou, www.marykatrantzou.com
Overview
Mary Katrantzou, the renowned luxury womenswear brand, has adopted Glopal's Hub-in-a-Box (HiaB) solution to bring online shopping to customers in over 70 countries via direct-to-customer shipping.
As an international designer brand, Mary Katrantzou had been eager to move into global markets. However, the retailer was having trouble finding a cross-border partner that could keep in line with their priorities: offer an incredible shopping experience with low shipping prices and short delivery times. Many e-commerce solutions use outdated technology that forces retailers to send orders to a separate warehouse for international processing. Mary Katrantzou was disappointed to learn that this method would increase costs and complicate their existing fulfillment process.
Glopal's HiaB solution keeps retailers in control of their fulfillment process with direct-to-customer shipping. Mary Katrantzou has all the tools they need to manage international orders alongside domestic orders from their processing center in London, including shipping labels and customs documentation preparation. Because there is no need for an extra shipping step, Mary Katrantzou can deliver orders in two to three days via DHL Express and keep shipping costs low.
To elevate the customer experience, Mary Katrantzou is leveraging Glopal’s seamless end-to-end checkout feature and International Returns add-on. At checkout, global customers can pay their total landed cost, which includes local customs duty and tax fees. Known as Delivered Duty Paid (or DDP), retailers that offer this payment option at checkout can significantly reduce cart abandonment and returns. When returns are necessary, Glopal's International Returns add-on lets customers initiate the process on their own and allows them to ship items directly to the retailer’s warehouse via express delivery.
About Glopal
Glopal connects millions of buyers and merchants around the world to unlock cross-border trade.
Glopal provides advanced international marketing solutions for ecommerce retailers and brands seeking to grow their businesses' globally. Using a suite of automated localization tools, merchants can quickly launch their stores on international markets and promote them to new audiences with Google Shopping Ads. Glopal’s tailored one-stop solution covers everything from driving multi-channel traffic through Google Shopping Ads & International SEO, to currency conversion, translation, tax & duty calculation, international shipping and global returns.
Glopal's fully automated Saas solution truly enables merchants to deliver their international strategy and empower their brand globally.
