Ecommerce facts & tips on selling in Hong Kong
Hong Kong is an enormous and mature consumer market with a well established and large ecommerce sector. With a population of 7,428,887, Hong Kong has an average annual per capita ecommerce spend of $1,992, which is well above the european average of $2,594.
Top ecommerce sites
The top ecommerce sites in Hong Kong are Alibaba - Tmall, WeChat and Alibaba - Taobao. Other top retail sites include JD.com, Alibaba.com, Amazon, eBay, YOOX Net-A-Porter, others and own websites/platforms
. It’s worth checking out these popular sites to see which ones might best suit your product in terms of traffic volume, competition and the type of ecommerce buyers that they attract.To learn how to expand in this market, download our Internal growth eBook
The top products and categories for Hong Kong ecommerce buyers include airline tickets, hotel reservations, apparels, car insurance and cinema tickets
. Offering products from these categories may help you establish your presence on Hong Kong ecommerce market and give you a headstart. Discover your product feed’s international potential
The top online payment methods in Hong Kong include credit cards, debit cards and value cards
. It’s important to provide your (potential) customers with payment methods of their preference, not supporting common payment methods in a given market will immediately exclude a certain proportion of that market. In many cases, if online shoppers can’t find their preferred or trusted methods of payment during checkout, they will abandon the shopping cart entirely.
Your site’s checkout is the most important and most sensitive part of your buying funnel. Optimizing your checkout for your customers, particularly your international ones, will have a huge impact on your conversion rate
. Make sure you provide local payment options, currency conversion and appropriate, cost effective, and timely, local shipping methods.
For B2C online purchases particularly, mobile ecommerce now makes up a significant proportion of Hong Kong ecommerce market and within the next 12 months is likely to surpass desktop usage. Ecommerce merchants should bear this in mind when setting up their online stores and product listings. Mobile optimization and a great mobile buying experience is no longer a ‘nice to have’, it must be core to your broader ecommerce strategy.
Digital marketing and SEO
To drive Hong Kong traffic to your website, local marketing & SEO will be essential, however, in order to do this effectively you will need to localize your store for Hong Kong market. Having a localized version of your store, in Hong Kong Dollars and in Chinese will enable you to have your store indexed in Hong Kong search engines and in order to generate free organic traffic. Another great and highly effective way to generate good quality, qualified traffic, is Google Ads. To learn more about global traffic growth, download our free international SEO eBook.
Another great and highly effective way to generate good quality, qualified traffic, is Google Ads. Glopal provides a simple & fully managed ecommerce solution that connects your existing Google Shopping product feeds with buyers worldwide, growing your sales instantly. Glopal also handles all components of localization required to use Google Shopping in Hong Kong
. Not sure about your international marketing potential? Use our free Google Shopping grader
Hong Kong has a sophisticated and efficient ecommerce industry and to compete effectively it is essential that you are able to offer cost effective and timely local shipping options. The easiest way to provide a reliable and secure local shipping service in a new market is often to use an international parcel forwarding service
Customs, Tax & Duties
In order to ensure a seamless buying experience and reliable delivery times for Hong Kong buyers it is a good idea to consider calculating and displaying all local taxes and duties up front. This involves assigning relevant HS codes to all your products and then using those to calculate the taxes and duties that need to be applied to a specific product. This is an arduous manual task, but can be automated using Glopal’s HS Classification tool
Hong Kong: General Information
Selling in Hong Kong is a great option for growth-minded online merchants. When you launch your store in a new market, there are a number of useful facts and data that you should consider.There are 5,442,101 Internet users in Hong Kong and Internet penetration amounts to 74.10%.
Population & language
The total population of Hong Kong is 7,428,887. The median age is 44.4. The languages spoken in Hong Kong are Chinese, English and the currency is Hong Kong dollar. The country code top-level domain is .hk and calling code +852.
According to the International Monetary Fund, GDP based on purchasing power parity (PPP) is 454,912 (millions of Current Int$) and nominal GDP is 341,659 (US$MM). GDP (PPP) per capita is 61,016 Int$ and GDP (nominal) per capita is 46,109 US$. Real GDP growth rate is 3.50%.
International ecommerce sales potential
Selling in Hong Kong is worth considering for many international ecommerce merchants. It’s a large and active consumer market. If you’re already selling into Hong Kong, you may be happy with your sales figures. However, you may have noticed that your Hong Kong, and your international traffic in general, converts at a much lower conversion rate than your domestic traffic, even in markets that share the same language.
The likely reason for this is that, even if your site and product descriptions are in the same language, you may not have addressed many of the other components of localization, that will impact conversion rate.
A fully localized buying experience should address:
- Ecommerce-optimized translation
- Local marketing & SEO
- Size & Currency conversion
- International payment methods
- Local shipping options
- Tax & duties
- Legals and local compliance
- Local product restrictions
Online retailers used to do a great deal of manual work to expand globally, managing translation manually, matching product categories, attributes, sizes, etc.
Luckily, thanks to the developments in machine learning and Artificial Intelligence (AI), online merchants no longer have to spend time on ecommerce translation & localization when launching their stores abroad.
Machine learning technologies now provide automated translation, extract attributes, convert sizes and map the right category in an accurate, efficient and consistent way. To learn more about our cross border solutions, contact us.